Welcome to Launchpad Innovations. These Terms & Conditions ("Terms") govern your use of our AI-powered CRM platform, marketing tools, automation services, and related offerings (collectively, the "Platform") provided by Launchpad Innovations ("Launchpad," "we," or "us") at https://launchpadinnovations.ai/. By creating an account or using the Platform, you agree to be bound by these Terms.
By accessing or using the Platform, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the Platform on behalf of a company, you represent that you have the authority to bind that entity to these Terms.
Launchpad offers subscription plans including Starter ($297/mo), Grow ($497/mo), and Scale ($997/mo). Each plan includes a 14-day free trial during which you may use the Platform without charge. After the trial period, your selected plan will automatically begin billing on a monthly recurring basis.
Micro charges apply on usage for AI features, SMS, WhatsApp, and email. These charges are billed in addition to your monthly subscription fee and are based on actual consumption. You can monitor usage within your account dashboard.
Subscription fees are billed in advance on a monthly basis. You authorize us to charge your designated payment method for all amounts due. If a payment fails, we may suspend access to the Platform until payment is resolved. Prices are subject to change with at least 30 days' prior notice.
You may cancel your subscription at any time directly from your account settings or by contacting our support team. There are no long-term contracts and no cancellation fees. Upon cancellation, your subscription remains active until the end of the current billing cycle, after which your account will be deactivated.
The 14-day free trial is completely free and no charges will be applied during this period. After the trial, monthly subscription fees are non-refundable. If you cancel mid-cycle, you retain access until the end of that billing period but no prorated refund will be issued. Usage-based charges (AI, SMS, WhatsApp, email) are also non-refundable once incurred.
After cancellation, we retain your data for 30 days to allow for reactivation. After this grace period, all data associated with your account will be permanently and securely deleted, unless retention is required by law.
You agree to use the Platform only for lawful purposes. You are prohibited from:
Launchpad Innovations takes the security of your data seriously. We implement industry-standard safeguards to protect your information:
All data transmitted to and from the Platform is encrypted using SSL/TLS protocols. Data at rest is encrypted using AES-256 encryption on secure cloud servers.
Access to customer data is restricted to authorized personnel on a least-privilege basis. Multi-factor authentication is enforced for all internal administrative access. Access logs are maintained and regularly audited.
We conduct regular security assessments, vulnerability scans, and penetration testing to identify and remediate potential threats. Our infrastructure is hosted on SOC 2 Type II and ISO 27001 certified cloud providers.
In the event of a data breach, we will notify affected customers without undue delay and in accordance with applicable laws. We maintain an incident response plan to contain, investigate, and remediate any security incident.
Launchpad Innovations complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). You have the right to access, correct, export, or delete your personal data. To exercise these rights, contact us at support@launchpadinnovations.ai. We act as a data processor with respect to the personal data you store in the Platform, and you are responsible for complying with your obligations as a data controller.
When using our SMS, voice, or email marketing tools, you are solely responsible for obtaining proper consent from recipients and complying with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all other applicable telemarketing and anti-spam laws. Launchpad Innovations is not liable for any violations resulting from your use of communication features.
The Platform is not HIPAA-compliant and should not be used to store, transmit, or process Protected Health Information (PHI). If your business operates in a regulated healthcare environment, you are responsible for ensuring appropriate safeguards and obtaining any necessary Business Associate Agreements (BAAs) from qualified providers.
Payment processing on the Platform is handled by PCI DSS-compliant third-party payment processors. Launchpad Innovations does not directly store full credit card numbers on its servers. All payment data is tokenized and processed through secure payment gateways.
The Platform, including all software, designs, logos, text, and features, is the property of Launchpad Innovations and is protected by U.S. and international intellectual property laws. You retain ownership of all content and data you upload to the Platform. By using the Platform, you grant Launchpad a limited license to process your data solely for the purpose of providing and improving the services.
We strive to maintain 99.9% uptime for the Platform. However, we do not guarantee uninterrupted access and are not liable for temporary disruptions caused by scheduled maintenance, system upgrades, or events beyond our control. We will provide reasonable notice for planned downtime whenever possible.
To the maximum extent permitted by law, Launchpad Innovations shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of the Platform. Our total aggregate liability shall not exceed the amount you paid to us in the three (3) months preceding the claim.
You may terminate your account at any time as described in Section 3. We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or fail to pay subscription fees. Upon termination, all licenses granted to you will immediately cease.
We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of Illinois, USA, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration in Chicago, Illinois, except where prohibited by law.
If you have any questions or concerns about these Terms & Conditions, please contact us at:
Launchpad Innovations
Phone: (872) 331-4939
Email: support@launchpadinnovations.ai
Website: https://launchpadinnovations.ai/